Legal
Privacy policy
Last updated: 22 July 2026
1. Who we are
ELLNO Ltd. ("ELLNO", "we", "us") is a construction advisory practice registered in London, United Kingdom. Our registered address is 128 City Road, London, EC1V 2NX. This policy explains how we handle personal information collected through ellno.co.uk and during client engagements.
2. Information we collect
- Contact details submitted via the enquiry form (name, company, email, phone, project location, message).
- Correspondence you send us by email or telephone.
- Basic technical information about your visit (device, browser, referring page) collected by our hosting provider.
3. How we use it
We use your information to respond to enquiries, deliver our services, meet our legal and professional obligations and improve the website. We do not sell personal information and we do not use it for automated decision making or profiling.
4. Lawful basis
Our processing is based on your consent (when you contact us), the performance of a contract (when we work together) and our legitimate interests in running a professional consultancy.
5. Sharing
We only share personal information with trusted service providers who help us operate the business (email, hosting, database), or where required by law. All processors are contractually bound to protect your information.
6. Retention
Enquiries are retained for up to 24 months. Records relating to active engagements are retained for the duration of the engagement and for the period required by our professional and legal obligations, typically six years.
7. Your rights
Under UK GDPR you have the right to access, correct, delete or restrict processing of your personal information, and to object or lodge a complaint with the Information Commissioner's Office (ICO). To exercise these rights, contact us at tam@ellno.co.uk.
8. Contact
ELLNO Ltd., 128 City Road, London, EC1V 2NX, United Kingdom. Email tam@ellno.co.uk.